Installation and Maintenance Questions and Answers
How do we install it? Can it run on the cloud?
SCIMON and DeepScapeAI both install on any commercial or government cloud and can run on the customer’s virtual servers. Our technicians will configure, tune, and provide integration and engineering documentation as a deliverable of the initial install.
What about support?
Our service includes 24/7 support and covers any break fix items.
What if I want to train SCIMON to detect new criminal activities? Do our technicians have to learn how to program a new system? Is there any special training?
There is no need to stand up a training environment or burden the IT staff to learn a new system. Simply provide example videos to our SCIMON on-call support and we will train the system to detect new activities rapidly
How does SCIMON integrate with our existing system and legacy infrastructure?
The middleware snaps in and monitors activities of interest in the live stream and sends results to the operators using role based access
Is it CPU intensive? Do I need AI experts to make full use of it?
SCIMON installs on a per core basis and requires one core per camera to process events. It is very efficient in that it segments and ‘micro batches’ changes, allowing it to scale across a major city area. Our AI technicians provide the specialised programming as part of the procurement.
Can SCIMON help detect moped thievery, vandalism and burglary?
SCIMON is already trained to detect moped snatching, burglary, glass breaking, can detect guns, identify fighting and has an evolutionary memory.
What about things it doesn’t detect? Will it take a long time to train the system?
All new activities of interest can be trained by submitting a copy of the video of interest. System training is done in 4-6 weeks, depending on the complexity.
Is it difficult to update? I have a list of things that we would like to detect – Can we just send you a sample video of what we want?
Yes, once the system learns a new activity, we will simply load the update to the system just like a windows update or a patch. There is no limit to the type of activities we can train as long as an example video is provided.
Pricing and Licensing Questions and Answers
How does the licensing work? Do I get new upgrades if I pay an annual license? I don’t want to be stuck with 2020 technology in 2025
Our licensing model is priced on a per core basis. Each camera will need a dedicated core. Or we can price the license based on data ingestion volume (we’ll need to know the camera count either way). We have an annually renewable licensing model.
If we purchase the system, can we sign a multi year contract?
Absolutely, we can offer a multi year deal and provide free upgrades as they become available.